Public Telephones

Public Telephones

The following NTT East telephones can be found on streets and other locations for public service.

• Please see Call duration for ¥10 from a public telephone for information on charges.

How to make emergency calls from public telephones

Public telephones with a red emergency call button:
Lift the receiver, press the emergency call button, and dial the emergency number (e.g., 110, 119).
Public phones without a red emergency call button:
Lift the receiver and simply dial the emergency number.

Telephone Cards

Telephone cards can be purchased at NTT East or NTT CARD SOLUTION service counters, convenience stores, kiosks at train stations, and other telephone card dealers.
Besides purchasing standard telephone cards, you can also order your own original designs.

For example, you can print your company name or message onto a card of your choice from over 10 basic designs offered by the Model Design Card service. Orders start from 30 cards (from ¥25,000 [non-taxable] for one color) and take a week or so to be ready. Other options include printing in multiple colors or with personal photographs.

You can also choose from Free Design Cards to customize as you please. Also available are Auto-Dial Cards which automatically connect you to a pre-registered telephone number when inserted into a public telephone.
For orders, call 0120-707-080 (toll free, in Japanese only).

• Basic designs for Model Design Cards are subject to change.

Exchanging IC Telephone Cards

• IC card public telephones were discontinued at the end of March 2006.
• Any IC telephone cards you now have will be exchanged free of charge^* for magnetic telephone cards with call units equivalent to the call units remaining on the IC telephone card (s) , regardless of whether they are unused or in-use cards. Please apply for card exchange at your earliest convenience.
• Magnetic telephone cards can be used as usual.

• *If the IC telephone card is past its expiration date, an exchange handling fee of ¥105/card will apply.

How to exchange

The Telephone Card Exchange Center will handle the exchange of IC telephone cards. Customers who have IC telephone cards and wish to receive equivalent call units are requested to fill in the required details on the designated application form and send it to the Telephone Card Exchange Center together with the IC telephone card by postal mail.

Procedures

1. Acquire the designated application form through one of the means below.^*

   Internet

   Download and print the form from the NTT East website.

   Telephone

   Ask for the form by calling the Telephone Card Exchange Center (toll-free)

   • *The designated application form can also be obtained by calling 0120-116-000 (toll free).
   • See below for the website URL and toll-free number.
2. Fill in the required details on the designated application form, and send it to the Telephone Card Exchange Center together with the IC telephone card.^*
   • *Any postage costs shall be borne by NTT East.
3. The Telephone Card Exchange Center will exchange the IC telephone card for a magnetic telephone card with an equivalent number of call units, and this will be returned to the customer by postal mail.
   • Applications to exchange IC telephone cards can only be accepted up to five years from the day following the expiration date of the IC telephone card.