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FAQ (Frequently Asked Questions About Public Telephones)
- QCan you make international calls from all public telephones?
- QHow do I make an international call?
- QCan a public telephone be used during a power failure?
- QAre emergency call buttons provided on all public telephones?
- QWhat can I do with unused telephone cards?
- QHow long is the exchange period for IC telephone cards?
- QDo you charge a fee for exchanging IC telephone cards?
- QMy telephone card does not work on public telephones.
- QWhere can I buy telephone cards?
- QWhere can I call to get information in foreign languages?
- QCan you make international calls from all public telephones?
- APublic telephones that can make international calls show “international calls available” on the display panel.
- QHow do I make an international call?
- APlease dial carrier code + 010 + country code + telephone number.
- QCan a public telephone be used during a power failure?
-
AService availability depends on the type of telephone.
Digital public telephone
(gray or green)
(ISDN lines)Analog public telephone
(green)
(Analog lines)Notes Calls Coin Note 1 ○ Note 2 ○ If a power failure occurs during a call, the call will be interrupted and the coin or card will be returned. Redialing is necessary to resume a call . Card × × Emergency calls
(110, 118, 119)○ ○ Free-dial calls ○ ○ An analog public telephone requires the insertion of a coin; the coin will be returned at the end of the call. Note 1 Display Display screen × - Other Voice guidance × × Notice:
- *○ : Available, × : Not available, - : Not installed
- Note 1: A public telephone cannot be used if its coin box is full.
- Note 2: Because digital public telephones (colored gray) are powered by batteries, they cannot be used if the battery runs down.
- Note 3: Although the display screen on the green digital public telephones will stay on, the auxiliary light will go off.
- QAre emergency call buttons provided on all public telephones?
- AAlthough emergency call buttons are not provided on some green public telephones, emergency calls can be made from these public telephones by simply picking up the receiver and dialing the emergency number (e.g., 110 or 119).
- QWhat can I do with unused telephone cards?
- ANTT East does not repurchase unused telephone cards. However, they may be applied to the payment of NTT East dial call charges (a handling fee is required). Call 116 (in Japanese only).
- QHow long is the exchange period for IC telephone cards?
-
AThe exchange period is five years from the day following the expiration date that is printed on the back of your IC telephone cards.
When the valid exchange period expires, your IC telephone cards will not be replaced, so you are advised to make an exchange as early as you can.
- QDo you charge a fee for exchanging IC telephone cards?
- AA handling fee of 100 yen (tax-free) will be charged per card.
- QMy telephone card does not work on public telephones.
-
AIf your magnetic telephone card does not work on public telephones, we will exchange it for another telephone card having an equivalent number of call units remaining on the telephone card, regardless of it being unused or in-use. For more information, please contact us below.
- The exchange will be made via postal mail.
Contact
Telephone Card Exchange Center
Calls can be made from mobile phones and PHS as well.
0120-145472 (in Japanese only)9 a.m. to 5 p.m. Monday through Friday
(excluding Saturdays, Sundays, holidays and year-end and New Year’s holidays)
- QWhere can I buy telephone cards?
- AYou can buy them at convenience stores and train station kiosks, etc. Please understand that some of the stores/kiosks may not carry the cards.
- QWhere can I call to get information in foreign languages?
- A